Last updated: 30 May 2026

Quiet Confidence OT ("we", "I", "Alana") is committed to protecting your privacy and handling your personal information with care. This policy explains what information we collect, why, and what your rights are. For the purposes of UK data protection law, Quiet Confidence OT is the data controller.

WHO WE ARE

Quiet Confidence OT provides private occupational therapy assessments in the home.

Contact: info@quietconfidenceot.com · 07399 137899

ICO registration number: available on request

WHAT INFORMATION WE COLLECT

When you contact us or complete our enquiry/referral form, we may collect:

- Your name and the name of the person needing support

- Contact details (email address, phone number, postal address)

- Information about the reason for your enquiry, including details about mobility, health, daily living and home circumstances

Some of this is health-related information, which is treated as "special category data" under UK GDPR and handled with extra care.

WHY WE COLLECT IT AND OUR LAWFUL BASIS

We use your information to:

- Respond to your enquiry and arrange an assessment

- Carry out and document occupational therapy assessments

- Provide written reports and recommendations

- Arrange payment and keep necessary business records

Our lawful basis for processing personal data is the performance of our agreement with you and our legitimate interest in responding to enquiries. For health-related information, we rely on the provision of health and social care (UK GDPR Article 9(2)(h)) and, where appropriate, your explicit consent.

HOW WE STORE AND PROTECT YOUR INFORMATION

Your information is stored securely and access is limited to Alana only. Records are held on a password-protected, encrypted device and a secure cloud service. We do not sell your data or share it for marketing.

WHO WE SHARE IT WITH

We do not share your information with third parties except where necessary to provide our service or where required by law. Where equipment is recommended, any details shared with a quality-assured provider will only be shared with your knowledge.

HOW LONG WE KEEP IT

We keep client records for 8 years after our last contact, in line with professional record-keeping guidance for adults, after which they are securely deleted. Enquiries that do not proceed to an assessment are kept only as long as needed and then deleted.

COOKIES

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YOUR RIGHTS

Under UK data protection law you have the right to access your information, ask for it to be corrected or deleted, object to or restrict its use, and request a copy of it. To exercise any of these rights, contact info@quietconfidenceot.com.

COMPLAINTS

If you have a concern about how your information is handled, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113.

CHANGES TO THIS POLICY

We may update this policy from time to time. Any changes will be posted on this page with a revised date.